Privacy Policy

1. Introduction

Rainwatr ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use the Rainwatr mobile application, website, and related services (the "Service").

Rainwatr is an AI-powered Smart Locator Engine designed for professional apartment locators. We are NOT a listing marketplace. By using Rainwatr, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

User Account Data

When you create an account, we collect:

• Name and email address
• Phone number
• Password (encrypted)
• Business name and license information (if applicable)
• Payment and billing information

Renter Data Processed on Behalf of Locators

Locators input renter information into Rainwatr to facilitate apartment matching. This may include:

• Renter name, email, and phone number
• Housing preferences (budget, location, move-in date, amenities)
• Communication history and notes
• Tour schedules and lease status

Rainwatr processes this data on behalf of locators. Locators are responsible for ensuring they have proper consent to collect and share this information.

Messaging and Communication Data

When you use our SMS and messaging features, we collect:

• Message content (sent and received)
• Message timestamps and delivery status
• Phone numbers involved in communications
• Opt-in and opt-out records

Automatically Collected Data

When you use our Service, we automatically collect:

• Device type, operating system, and unique device identifiers
• IP address and approximate location
• App usage patterns, feature interactions, and session data
• Error logs and performance data
• Browser type (for web access)

3. How We Use Information

We use the information we collect to:

• Provide, maintain, and improve the Rainwatr Service
• Process renter-to-apartment matching using AI
• Enable SMS and messaging functionality
• Track commissions and manage your pipeline
• Generate analytics and performance insights
• Process payments and manage subscriptions
• Send service-related notifications and updates
• Provide customer support
• Detect and prevent fraud, abuse, and security threats
• Comply with legal obligations

Apple In-App Purchases

Subscriptions purchased within the Rainwatr iOS application are processed through Apple's In-App Purchase system. Payments are billed to your Apple ID account at confirmation of purchase and will automatically renew unless cancelled at least 24 hours before the end of the current billing period. Apple manages billing and subscription management. Users may manage or cancel their subscriptions through their Apple account settings.

4. SMS & Messaging Data

Rainwatr provides SMS messaging features to help locators communicate with renters efficiently. We store messaging data for the following purposes:

• Service delivery: To send, receive, and display messages within the app
• Performance analytics: To help you understand response rates and engagement
• Compliance: To maintain records for regulatory and legal requirements
• AI improvement: To enhance message suggestions and automation

User Consent & Opt-Out

Users may send SMS messages to renters through Rainwatr's messaging features. By enabling messaging features within Rainwatr, users confirm they have obtained appropriate consent from recipients before sending messages.

Recipients may opt out of SMS communications at any time by replying STOP. For assistance, recipients may reply HELP.

Message frequency varies depending on communication activity. Message and data rates may apply.

Rainwatr does not send unsolicited marketing messages. Messaging is limited to communication initiated by the locator in connection with renter inquiries, tours, follow-ups, or related service activity.

5. AI, Analytics & Automated Processing

Rainwatr uses artificial intelligence and machine learning to power core features of the Service, including:

• Matching renters to apartments based on preferences
• Generating message suggestions and automated responses
• Providing analytics on lead performance and conversion rates
• Identifying follow-up opportunities

Our AI systems use aggregated and anonymized data to improve matching accuracy and messaging effectiveness across the platform. Individual renter data is processed to provide personalized recommendations within your account.

AI recommendations are suggestions only. You maintain full control over all decisions and communications.

6. Data Sharing & Third Parties

We may share information with third parties only in the following circumstances:

• Service providers: Companies that help us deliver the Service (SMS providers, cloud hosting, payment processors, analytics tools). SMS messaging services are provided through third-party telecommunications providers such as Telnyx or similar messaging infrastructure providers that facilitate message delivery.
• Legal compliance: When required by law, subpoena, or government request
• Safety and security: To protect against fraud, abuse, or security threats
• Business transfers: In connection with a merger, acquisition, or sale of assets
• With your consent: When you explicitly authorize sharing

All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

7. Data Storage & Security

We take the security of your data seriously and implement industry-standard measures to protect it:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure cloud infrastructure with access controls
• Regular security audits and vulnerability assessments
• Employee access limited to authorized personnel only
• Multi-factor authentication options for user accounts

While we strive to protect your data, no method of transmission or storage is 100% secure. You are responsible for maintaining the security of your account credentials.

8. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Specific retention periods include:

• Account data: Retained while your account is active, plus 30 days after deletion request
• Renter data: Retained according to your account status and applicable regulations
• Messaging data: Retained for compliance and analytics purposes as required by law
• Analytics data: Aggregated data may be retained indefinitely for platform improvement
• Billing records: Retained as required by tax and financial regulations

You may request deletion of your data at any time, subject to legal retention requirements.

9. User Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Export: Request a portable copy of your data in a common format
• Opt-out: Opt out of marketing communications at any time
• Restriction: Request restriction of processing in certain circumstances
• Account Deletion: You may request deletion of your Rainwatr account and associated data by contacting support or using the account deletion option within the application settings.

To exercise any of these rights, please contact us at privacy@rainwatr.com. We will respond to your request within the timeframe required by applicable law.

10. Children's Privacy

Rainwatr is designed for professional apartment locators and is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Notify you by email or through the Service
• Provide a summary of key changes

Your continued use of Rainwatr after changes take effect constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to all privacy-related inquiries within 30 days.

Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the United States and the state in which Rainwatr operates, without regard to conflict of law provisions.